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13 records – page 1 of 1.

Service you can trust : internal service standards – [1995].

Collection/Fonds
United Farmers of Alberta Co-operative fonds
Source
Archival Descriptions
Collection/Fonds
United Farmers of Alberta Co-operative fonds
Hierarchy Level
File
Collection/Fonds Number
4
Series Number
11
File Number
29
Material Format
textual records
Scope and Content
The file consists of a handbook of standards for cusotmer service and communications.
Creator
United Farmers of Alberta Co-operative
Subjects
Manuals
Communications
Names
United Farmers of Alberta Co-operative
Accession Number
UF 2003.0044.04
Date
[1995]
Source
Archival Descriptions

UFA safety policy handbook : Farm Supply – [1994].

Collection/Fonds
United Farmers of Alberta Co-operative fonds
Source
Archival Descriptions
Collection/Fonds
United Farmers of Alberta Co-operative fonds
Hierarchy Level
File
Collection/Fonds Number
4
Series Number
11
File Number
26
Material Format
textual records
Scope and Content
The file consists of a manual containing sections on: Safety Policy Statement, Safety and Health Committee, spill emergency procedures, fire/explosion emergency procedures, robbery emergency procedures, crisis communications, incident/accident/spill notification, first aid treatment & injury records, safety standards for external contractors, safety standards for Farm Supply stores. The manual is in a looseleaf binder for updating.
Creator
United Farmers of Alberta Co-operative
Subjects
Safety procedures
Manuals
Names
United Farmers of Alberta Co-operative
Farm Supply Division
Accession Number
UF 2003.0044.05
Can I use it?
Images are provided for research and reference use only. Written permission to publish, copy or otherwise use these images must be obtained from United Farmers' Historical Society.
Date
[1994]
Source
Archival Descriptions

Your benefits : UFA and you : a winning combination – [1993].

Collection/Fonds
United Farmers of Alberta Co-operative fonds
Source
Archival Descriptions
Collection/Fonds
United Farmers of Alberta Co-operative fonds
Hierarchy Level
File
Collection/Fonds Number
4
Series Number
11
File Number
6
Material Format
textual records
Scope and Content
The file consists of a manual for new employees, containing information on employee benefits, in a looseleaf binder for updating. Belonged to Walter Egli.
Creator
United Farmers of Alberta Co-operative
Subjects
Employees
Manuals
Names
United Farmers of Alberta Co-operative
Egli, Walter
Accession Number
UF 2003.0044.06
Can I use it?
Images are provided for research and reference use only. Written permission to publish, copy or otherwise use these images must be obtained from United Farmers' Historical Society.
Date
[1993]
Source
Archival Descriptions

Alberta fertilizer procedures – 1999.

Collection/Fonds
United Farmers of Alberta Co-operative fonds
Source
Archival Descriptions
Collection/Fonds
United Farmers of Alberta Co-operative fonds
Hierarchy Level
File
Collection/Fonds Number
4
Series Number
11
File Number
21
Material Format
textual records
Scope and Content
The file consists of a manual for Farm Supply locations for ordering and billing procedures of fertilizer purchases and sales via joint venture with Ag-Pro and Westco Fertilizer (subidiaries of Saskatchewan Wheat Pool).
Creator
United Farmers of Alberta Co-operative
Subjects
Farm Stores
Manuals
Names
United Farmers of Alberta Co-operative
Farm Supply Division
Westco Fertilizer
AgPro
Accession Number
UF 2004.0002.62
Date
1999
Source
Archival Descriptions

UFA store operations manual – 1990-2001.

Collection/Fonds
United Farmers of Alberta Co-operative fonds
Source
Archival Descriptions
Collection/Fonds
United Farmers of Alberta Co-operative fonds
Hierarchy Level
File
Collection/Fonds Number
4
Series Number
11
File Number
20
Material Format
textual records
Scope and Content
The file consists of a manual for operation of Farm Supply stores. Includes sections on accounting, advertising, credit, customer service, equipment, forms, human resources, insurance, maintenance, marketing, member records, member relations, operations, organization, purchasing, and security. The manual is in a looseleaf binder for updating. Includes memoranda.
Creator
United Farmers of Alberta Co-operative
Subjects
Manuals
Names
United Farmers of Alberta Co-operative
Farm Supply Division
Accession Number
UF 2004.0021.82
Can I use it?
Images are provided for research and reference use only. Written permission to publish, copy or otherwise use these images must be obtained from United Farmers' Historical Society.
Date
1990-2001
Source
Archival Descriptions

UFA standards manual – 1989-2000.

Collection/Fonds
United Farmers of Alberta Co-operative fonds
Source
Archival Descriptions
Collection/Fonds
United Farmers of Alberta Co-operative fonds
Hierarchy Level
File
Collection/Fonds Number
4
Series Number
11
File Number
10
Material Format
textual records
Scope and Content
The file consists of a manual for managers of petrroleum agencies farm supply stores on operating standards for retail outlets. Includes sections on UFA Co-op's Customer Awareness Program, sales and service, warranty policies and procedures, handling complaints, service procedures, commitment to service, merchandising techniques, display principles, layout, and promotional activities. The manual is in a looseleaf binder for updating. Includes memoranda received by the Camrose Farm Supply store.
Creator
United Farmers of Alberta Co-operative
Subjects
Retail trade
Manuals
Names
United Farmers of Alberta Co-operative
Places
Camrose
Accession Number
UF 2004.0021.83
UF 2004.0033.07
Can I use it?
Images are provided for research and reference use only. Written permission to publish, copy or otherwise use these images must be obtained from United Farmers' Historical Society.
Date
1989-2000
Source
Archival Descriptions

UFA operations manual : Petroleum Division – 1980-1997.

Collection/Fonds
United Farmers of Alberta Co-operative fonds
Source
Archival Descriptions
Collection/Fonds
United Farmers of Alberta Co-operative fonds
Hierarchy Level
File
Collection/Fonds Number
4
Series Number
11
File Number
1
Material Format
textual records
Scope and Content
The fonds consists of a manual for UFA Co-op pertroleum agents. Includes introduction to UFA Co-op; agents' benefits; marketing and salesmanship; advertising; public relations, sponsorships, scholarships, and donations; product data on fuels and lubricants; operating procedures including legal requirements, plant maintenance, truck painting, financing, handling compaints, dealing with product mixes and product spills, insurance, transportation of dangerous goods, the cardlock system, security, energy management, warranties, and telephone policy; member records; accounting and banking; and credit. Includes issues of the Oil Agent's Bulletin (1981-1984). The manual is in a looseleaf binder for updating.
Creator
United Farmers of Alberta Co-operative
Subjects
Petroleum Agencies
Manuals
Names
United Farmers of Alberta Co-operative
Petroleum Division
Accession Number
UF 2004.0033.08
21-5
31-52
Can I use it?
Images are provided for research and reference use only. Written permission to publish, copy or otherwise use these images must be obtained from United Farmers' Historical Society.
Date
1980-1997
Source
Archival Descriptions

New employee orientation : UFA and you : a winning combination – 1993.

Collection/Fonds
United Farmers of Alberta Co-operative fonds
Source
Archival Descriptions
Collection/Fonds
United Farmers of Alberta Co-operative fonds
Hierarchy Level
File
Collection/Fonds Number
4
Series Number
11
File Number
7
Material Format
textual records
Scope and Content
The file consists of a manual for new employees, including an outline of UFA Co-op's history and organization, outlines of the structures and functions of administrative departments, and worksheets for new employees to analyze their customer service skills, telephone skills, and personal profile. Manual is in a looseleaf binder for updating.
Creator
United Farmers of Alberta Co-operative
Subjects
Employees
Manuals
Names
United Farmers of Alberta Co-operative
Tolton, Gord
Accession Number
21-4
Can I use it?
Images are provided for research and reference use only. Written permission to publish, copy or otherwise use these images must be obtained from United Farmers' Historical Society.
Date
1993
Source
Archival Descriptions

UFA safety policy handbook : Head Office – [1994].

Collection/Fonds
United Farmers of Alberta Co-operative fonds
Source
Archival Descriptions
Collection/Fonds
United Farmers of Alberta Co-operative fonds
Hierarchy Level
File
Collection/Fonds Number
4
Series Number
11
File Number
27
Material Format
textual records
Scope and Content
The file consists of a manual containing sections on: Safety Policy Statement, Safety & Health Committee, spill emergency procedures, fire/explosion emergency procedures, robbery emergency procedures, crisis communications, incident/accident/spill notification, first aid treatment & injury procedures, safety standards for external contractors, safety standards for Petroleum agents and their employees, safety standards for Farm Supply stores. The manual is in a looseleaf binder for updating. It differs from the manual in Fonds 1, Series 11, File 23 only in that it includes a section on safety standards for Petroleum agents and their employees.
Creator
United Farmers of Alberta Co-operative
Subjects
Safety procedures
Manuals
Names
United Farmers of Alberta Co-operative
Farm Supply Division
Petroleum Division
Accession Number
48-1
Can I use it?
Images are provided for research and reference use only. Written permission to publish, copy or otherwise use these images must be obtained from United Farmers' Historical Society.
Date
[1994]
Source
Archival Descriptions

Gord Tolton collection – 1982-2002.

Collection/Fonds
UFA Members' Collection
Source
Archival Descriptions
Collection/Fonds
UFA Members' Collection
Hierarchy Level
File
Collection/Fonds Number
7
File Number
23
Material Format
textual records
Scope and Content
The file contains Gord Tolton's UFA Co-op membership card (ca. 1982), fuel card (ca. 2000). patronage dividend statement (2002), forklift operator's manual and safety exam (ca. 1998)
Administrative History
Gord Tolton was a long-time employee of UFA Co-op, in the Lethbridge Farm Supply Store. He was UFA Co-op's History Co-ordinator from 2002 to 2008.
Creator
United Farmers of Alberta Co-operative
Subjects
Membership
Manuals
Names
United Farmers of Alberta Co-operative
Tolton, Gord
Places
Lethbridge
Accession Number
UF 2002.0003.01
UF 2002.0003.02
UF 2002.0003.03
UF 2002.0003.04
44-10
Date
1982-2002
Source
Archival Descriptions

Single statement billing system – 1990.

Collection/Fonds
United Farmers of Alberta Co-operative fonds
Source
Archival Descriptions
Collection/Fonds
United Farmers of Alberta Co-operative fonds
Hierarchy Level
File
Collection/Fonds Number
4
Series Number
11
File Number
24
Material Format
textual records
Scope and Content
The file consists of a manual for Farm Supply store managers and Petroleum agents on implementation of new billing system.
Creator
United Farmers of Alberta Co-operative
Subjects
Accounts
Manuals
Names
United Farmers of Alberta Co-operative
Accession Number
UF 2005.0026.29
Date
1990
Source
Archival Descriptions

Manuals – 1953-2011.

Collection/Fonds
United Farmers of Alberta Co-operative fonds
Source
Archival Descriptions
Collection/Fonds
United Farmers of Alberta Co-operative fonds
Hierarchy Level
Series
Collection/Fonds Number
4
Series Number
11
Material Format
textual records
Physical Description
85 cm of textual records
Scope and Content
The series consists of manuals and handbooks developed for orientation, training, and reference of UFA Co-op staff and contractors.
Creator
United Farmers of Alberta Co-operative
Subjects
Manuals
Names
United Farmers of Alberta Co-operative
Date
1953-2011
Source
Archival Descriptions

Lubricant handbooks – [ca. 1971-ca. 2000].

Collection/Fonds
United Farmers of Alberta Co-operative fonds
Source
Archival Descriptions
Collection/Fonds
United Farmers of Alberta Co-operative fonds
Hierarchy Level
File
Collection/Fonds Number
4
Series Number
11
File Number
18
Material Format
textual records
Scope and Content
The file consists of handbooks for UFA Co-op customers on lubrication and lubrication products available: Farm equipment lubrication : questions/answers (ca. 1971); UFA farm lubrication guide (ca. 1975); Equipment lubrication : questions/answers (ca. 1981); UFA lubricant handbook (ca. 2000).
Creator
United Farmers of Alberta Co-operative
Subjects
Lubricants
Manuals
Catalogues
Names
United Farmers of Alberta Co-operative
Accession Number
UF 2002.0076.05
30-12
44-11
Date
[ca. 1971-ca. 2000]
Source
Archival Descriptions

13 records – page 1 of 1.

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